We have warehouses in the Czech Republic, Poland, USA, China.

1. Order processing time

We usually take 2~3 business days to process the order after receiving the order


2. Delivery Time(The time from shipment to receipt of goods):

EU:     3~8 business days
UK: 10~15 business  days
US:    5~10  business  days
Australia:45 business  days
Southeast Asia:15~20 business days

3. Shipping carrier

The carrier of bicycles is UPS. All accessories orders use 4PX or FedEx and DHL.


4. Countries that can be delivered are the following

EU countries:

Great Britain(UK), Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

North America: United States

Southeast Asia: Japan, Korea, India, Singapore

5. Other countries not mentioned

If you are in other countries not mentioned above, please send us an email (support@Shengmilo-bikes.com) to tell us your location, we will check if it can be shipped and give you a corresponding quotation.
If you place your order before 1 pm GMT/BST on a working day, these time periods start from the close of business on that day; if you place your order on a working day or non-working day GMT After 1 pm BST/BST, these time periods run from the close of business on the next business day.

6. About shipping and VAT, import TAX

For all orders, we are free of postage, VAT, and import TAX, all these costs are borne by us. All you need to pay is the price you ordered on the product page

7. Delivery tracking

Delivery tracking is available in respect of all orders for our products.

To track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider’s website here:



Notice: Due to the impact of COVID-19, there may be a slight delay in your shipment. If you have any questions regarding your order, please contact our customer service via email at support@shengmilo-bikes.com

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